Refund Policy

At Cozy Carolina Boutique, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund policy below.

Eligibility for Refunds

• Refund requests must be made within 30 days of the purchase date.
• Items must be unused, in their original packaging, and in the same condition as received.
• Final sale, clearance, and personalized items are non-refundable.

Refund Process

• To request a refund, please contact our support team with your order number and reason for the return.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 5-7 business days and credited to the original payment method.

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider. Refunds may take additional processing time before they are officially posted.

Exchanges

If you need to exchange an item, please follow our Return Policy.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.

Contact Us

If you have any questions about our refund policy, please reach out to us:

Email: info@cozycarolinaboutique.store

Phone: +1 (252) 302-9383

Thank you for shopping with Cozy Carolina Boutique!