Return Policy

At Cozy Carolina Boutique, we want you to love your purchase! If you're not completely satisfied, we’re here to help.

Returns & Exchanges

• Items must be returned within 30 days of the purchase date.
• Products must be in their original condition, unworn, unwashed, and with all tags attached.
• Final sale items, including clearance products, cannot be returned or exchanged.
• Customers are responsible for return shipping costs unless the item received was incorrect or defective.

How to Initiate a Return

To start a return, please contact our customer support team with your order number and reason for return.

Email: info@cozycarolinaboutique.store

Phone: +1 (252) 302-9383

Refund Process

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy, feel free to reach out to us.

Thank you for shopping with Cozy Carolina Boutique!